Testing conducted by Apple in April 2020 using pre-production 2.3GHz quad-core Intel Core i7–based 13-inch MacBook Pro systems with 32GB of RAM and 4TB SSD, as well as 3.5GHz dual-core Intel Core i7–based 13-inch MacBook Pro systems with 16GB of RAM and 1TB SSD. Adobe Photoshop 2020 21.1.2 tested using the Crystallize, Pointillize, Radial. Testing conducted by Apple in April 2020 using preproduction 2.3GHz quad-core Intel Core i7-based 13-inch MacBook Pro systems with Intel Iris Plus Graphics, 32GB of RAM, and 4TB SSD, as well as shipping 2.8GHz quad-core Intel Core i7-based 13-inch MacBook Pro systems with Intel Iris Plus Graphics 655, 16GB of RAM, and 2TB SSD.
Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
MacBook Pro Out of Warranty; 16-inch MacBook Pro: $ 199: 15-inch MacBook Pro with Retina display: $ 199: 13-inch MacBook Pro with Retina display: $ 199: 15-inch MacBook Pro: $ 129: 13-inch MacBook Pro: $ 129: 17-inch MacBook Pro (Vintage) $ 179. Trade-in value based on 2019 15-inch MacBook Pro. Trade-in value will vary based on the condition, year, and configuration of your trade-in device. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Store Gift Card.
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
| MacBook Pro | Out of Warranty |
|---|---|
| 16-inch MacBook Pro | $ 199 |
| 15-inch MacBook Pro with Retina display | $ 199 |
| 13-inch MacBook Pro with Retina display | $ 199 |
| 15-inch MacBook Pro | $ 129 |
| 13-inch MacBook Pro | $ 129 |
| 17-inch MacBook Pro (Vintage) | $ 179 |
| MacBook Air | Out of Warranty |
|---|---|
| 13-inch MacBook Air | $ 129 |
| 11-inch MacBook Air | $ 129 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
| Product | Accessory battery service |
|---|---|
| Magic Keyboard | $ 29 |
| Magic Keyboard with Numeric Keypad | $ 29 |
| Magic Mouse 2 | $ 29 |
| Magic Trackpad 2 | $ 29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
| Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
|---|---|---|
| All Mac models | $ 99 | $ 299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Power adapters for Mac notebooks are available in 29W, 30W, 45W, 60W, 61W, 85W, 87W, and 96W varieties. You should use the appropriate wattage power adapter for your Mac notebook. You can use a compatible higher wattage power adapter without issue, but it won't make your computer charge faster or operate differently. If you use a power adapter that is lower in wattage than the adapter that came with your Mac, it won't provide enough power to your computer.
Mac notebooks that charge via USB-C come with an Apple USB-C Power Adapter with detachable AC plug (or 'duckhead'), and a USB-C Charge Cable.
Mac notebooks that charge via MagSafe come with an AC adapter with MagSafe connector and detachable AC plug, and an AC cable.
The images below show the style of adapter that comes with each MacBook, MacBook Pro, and MacBook Air. If you're not sure which model Mac you have, use these articles:
USB-C
Apple 29W or 30W USB-C Power Adapter and USB-C Charge Cable
- MacBook models introduced in 2015 or later
Apple 30W USB-C Power Adapter and USB-C Charge Cable
- MacBook Air models introduced in 2018 or later
Apple 61W USB-C Power Adapter and USB-C Charge Cable
- 13-inch MacBook Pro models introduced in 2016 or later
Apple 87W USB-C Power Adapter and USB-C Charge Cable
- 15-inch MacBook Pro models introduced in 2016 or later
Apple 96W USB-C Power Adapter and USB-C Charge Cable
- 16-inch MacBook Pro models introduced in 2019
Make sure you're using the correct USB-C charge cable
For the best charging experience, you should use the USB-C charge cable that comes with your Mac notebook. If you use a higher wattage USB-C cable, your Mac will still charge normally. USB-C cables rated for 29W or 30W will work with any USB-C power adapter, but won't provide enough power when connected to a power adapter that is more than 61W, such as the 96W USB-C Power Adapter.
You can verify that you're using the correct version of the Apple USB-C Charge Cable with your Mac notebook and its USB-C AC Adapter. The cable's serial number is printed on its external housing, next to the words 'Designed by Apple in California. Assembled in China.'
- If the first three characters of the serial number are C4M or FL4, the cable is for use with an Apple USB-C Power Adapter up to 61W.
- If the first three characters of the serial number are DLC, CTC, FTL, or G0J, the cable is for use with an Apple USB-C Power Adapter up to 100W.
- If the cable says 'Designed by Apple in California. Assembled in China' but has no serial number, you might be eligible for a replacement USB-C charge cable.
MagSafe 2
85W MagSafe power adapter with MagSafe 2 style connector
- 15-inch MacBook Pro models introduced in 2012 through 2015
60W MagSafe power adapter with MagSafe 2 style connector
- 13-inch MacBook Pro models introduced in 2012 through 2015
45W MagSafe power adapter with MagSafe 2 style connector
- MacBook Air models introduced in 2012 through 2017
About the MagSafe to MagSafe 2 Converter
If you have an older MagSafe adapter, you can use it with newer Mac computers that have MagSafe 2 ports using a MagSafe to MagSafe 2 Converter (shown).
MagSafe 'L' and 'T' shaped adapters
60W MagSafe power adapter with 'T' style connector
- 13-inch MacBook Pro models introduced in 2009
- MacBook models introduced in 2006 through mid 2009
60W MagSafe power adapter with 'L' style connector
Macbook Pro 13 Inch Sale
- 13-inch MacBook Pro models introduced in 2010 through 2012
- MacBook models introduced in late 2009 through 2010
85W MagSafe power adapter with 'T' style connector
- 15-inch MacBook Pro models introduced in 2006 through 2009
- 17-inch MacBook Pro models introduced in 2006 through 2009
13 Inch Apple Macbook Air
85W MagSafe power adapter with 'L' style connector
- 15-inch MacBook Pro models introduced in 2010 through 2012
- 17-inch MacBook Pro models introduced in 2010 through 2011
45W MagSafe power adapter with 'L' style connector
- 13-inch MacBook Air models introduced in 2008 through 2011*
- 11-inch MacBook Air models introduced in 2010 through 2011
* Adapters that shipped with the MacBook Air (Original), MacBook Air (Late 2008), and MacBook Air (Mid 2009) are not recommended for use with MacBook Air (Late 2010) models. When possible, use your computer's original adapter or a newer adapter.
Apple Macbook Pro 2019
Learn more
You can get extra or replacement adapters with AC cord and plug at the Apple Online Store, an Apple Reseller, or an Apple Store.
A replacement adapter might not be the same size, color, shape, or wattage as the original adapter that came with your computer. But it should power and charge your Mac like the adapter that originally came with your computer.
If you need help using your MagSafe adapter, see Apple Portables: Troubleshooting power adapters.
Apple Macbook 13 Inch White
If you're looking for a PowerPC-based power adapter, see PowerPC-based Apple Portables: Identifying the right power adapter and power cord.